Shipping And Delivery

For orders with products over £50 in the UK and for international orders with products valued over £100

Highlands postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE), Northern Ireland and Islands in proximity to the UK Coast including Isle of Wight surcharge may apply.

We strongly recommend using a tracked service for all orders.

Mainland UK: 

• Standard- usually 2 working days from notification of dispatch. 
• Mainland UK Express usually within 1-2 working days

Northern Ireland and Scottish Highlands:

• Usually within 2-4 working days.

Channel Islands ( Jersey, Guernsey, Isle of Man) :

• Usually within 3-5 working days

EU:

• Usually within 3-11 working days from confirmation of dispatch. 

Israel:

• Usually within 3-11 working days from confirmation of dispatch

Rest of World:

• Usually within 3-17 working days from confirmation of dispatch

How do I track my delivery?

 Once a parcel is dispatched from our warehouse, you will receive an email from us stating that your order has been "Fulfilled" and "Dispatched". This email contains tracking information where you can track your parcel in real time where a tracked service has been selected.

For many tracked services you may then receive a message (Text or Email) from our courier. If you have queries regarding your delivery, please contact the courier delivering your order.

Which shipping carriers does Yebobox use?

For UK orders we use DPD, Royalmail and Evri corporate

• For international orders we use DHL, DPD, Royal Mail/Parcelforce. 
• For international orders the above couriers may work with local delivery partners for the final mile delivery in your country.

Special Requests and Set Dates

Whilst we will always strive to support special requests and delivery dates, we cannot guarantee delivery by a certain date.  For holiday and busy times of the year (this includes bank holiday weekends), please order early and well in advance.

Please also be aware that we experience a high volume of orders daily and special arrangements are not always possible.

Please note that all EU and International parcels are sent delivery duty unpaid. Your order may be subjected to customs duties, taxes and other local charges.

Please check your local regulations and charges before placing your order.

Unfortunately, these charges are not within our control and we cannot be held liable for them.

We do everything possible to make your shopping with us a positive and pleasant experience.  Your order is packed with great care so that you receive it in perfect condition.  If you are not home to receive a postal delivery, it may have to be collected from the local post office.  We cannot be held responsible for any spoilage which may occur in this instance.

Any amendment to delivery instructions will only be accepted before the goods are dispatched.   We advise that if you are frequently out, you give a delivery address where somebody will be home, or your work or neighbours address or a leave safe instruction

Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

Your first subscription product will be shipped the same day provided the order is placed by 12PM UK time on a working day (Saturdays Sundays and UK Bank Holidays are classed as non-working days. Orders placed on Saturday's, Sundays and UK Bank Holidays will be processed on the next available working day).

Your tracking reference number will be supplied as soon as your Yebobox has been shipped to you so that you can track its journey to your door.

We will then ship your subscription product directly to your doorstep at the agreed frequency when you placed your order.

If you would like to pause, cancel or amend the items in your subscription this can be done in your account or using the link provided in the email sent to you when your subscription order was accepted.

We will try to accommodate wherever possible before packaging or preparation for shipment has begun.  

We are unfortunately unable to accommodate changes if packaging or dispatch is underway. 

We reserve the right to amend our advertised prices without prior notification both for products and delivery costs.

Purchasing chocolate or confectionery destined for countries with hot climates is done so at your own risk. Items are not shipped with ice packs to avoid degradation and white bloom on chocolate.

Please note that we cannot offer refunds for chocolate items that have melted due to a heatwave or hot climates.

Thank you for your understanding.

Alcohol is only available for delivery to the mainland UK at present.

As a responsible retailer, any order containing alcohol is sent via DHL 24 Hour Age Verification signed for service and a person 18 or over is required to sign for delivery.

You must be of legal purchasing and drinking age and by placing an order you receive the order and photo identification may be requested. confirm that you are of the legal drinking age. We reserve the right not to deliver if we are unsure of this. Please drink responsibly!

All complaints will be dealt with on merit and are to be made by phone or email within 24 hours of receipt of your order, giving full details of condition of goods and packaging.  

Claims and complaints made after this period may not be entertained.

If you are dissatisfied with any product, please contact us on hello@yebobox.com within 24 hours of receipt. We undertake to respond within 24 hours to your complaint and to replace or refund any faulty product within a reasonable time frame dependant on stock availability etc.

Parcel packing is done meticulously to ensure that you receive your order in the best possible condition.  It is then mailed or sent to you by courier which is where our delivery responsibility ends.

You can imagine how upset WE feel if YOU are disappointed in any way when you receive your order.  

As in our experience delayed items often turn up, we typically do not undertake any remedial actions on parcels until at least 10 working days have passed for UK orders and longer for international deliveries.