FAQs

Yes. Yebobox delivers worldwide.

First, you need to choose the specific products you want and add them to the shopping cart. Click on the checkout button and create an account if you have not done so already. Add your shipping and billing details and click Next.
Choose your shipping information and enter your credit card , Paypal, Google Pay or Shop Pay information and click next. Now you edit the order or place the order. After placing the order you will receive an email as confirmation of the Order.
Live chat is available on the site and we would be delighted to help if you have any issues placing your order.

To shop for all products on the site, please go to https://yebobox.com/collections/all
This will bring up our list of products and you can use the quick shop option to quickly add items to your cart.
Live chat is available on the site and we would be delighted to help if you have any issues placing your order or assist with finding specific products.

Yes you can. For one time purchases without a subscription simply select add to cart from the product page.

Orders received before 10AM UK time Monday to Friday will usually be packed by us on the same day they are received and usually ship the same or next day depending on courier collection cut-off times..
As each order arrives, we check stock availability and then pick it up and pack it ready for despatch. If there are any items that are not immediately available then we will email you and offer you the option of an alternative product, or wait until the stock of the missing item arrives, or send out the order without that item.

Yebobox offers free shipping for UK orders with a product value of over £50. Yebobox offers free International Shipping for orders over £100.
To see delivery rates for your country below these order values please see https://yebobox.com/pages/shipping-and-delivery
Please choose the country you are delivering to see delivery rates.
Delivery Charges are also shown in your shopping cart and at checkout.

Our standard target delivery time for orders is below:. Please note that all of these timings are illustrative and not guaranteed.
Mainland UK:
Standard- usually 2 working days from notification of dispatch. Mainland UK Express usually within 1-2 working days Northern Ireland and Scottish Highlands: Usually within 2-4 working days.
Channel Islands ( Jersey, Guernsey, Isle of Man) :
Usually within 3-5 working days
EU:
Usually within 3-11 working days from confirmation of dispatch.
Israel:
Usually within 3-11 working days from confirmation of dispatch
Rest of World:
Usually within 3-17 working days from confirmation of dispatch

Once a parcel is dispatched from our warehouse, you will receive an email from us stating that your order has been "Fulfilled" and "Dispatched". This email contains tracking information where you can track your parcel in real time where a tracked service has been selected.
For many tracked services you may then receive a message (Text or Email) from our courier. If you have queries regarding your delivery, please contact the courier delivering your order.

For UK orders we use DPD, Royalmail and Evri corporate
For international orders we use DHL, DPD, Royal Mail/Parcelforce.
For international orders the above couriers may work with local delivery partners for the final mile delivery in your country.

Please email us at hello@yebobox.com, chat to us online on our website or use our website contact us form. Our telephone number is + 44 (0) 117 287 0042.

Customer service phone and chat are manned during UK office hours ( Monday - Friday 9:30 AM to 17:00 PM. Outside of these hours we will respond asap if you leave us a message via chat or send us an email.

We are open on public holidays. We won't be able to send out orders, however, you can still place your order on our website and we will send it out the following working day. You can still contact us and we will get back to you asap the next working day.

Yes, of course, that is the beauty of Yebobox you can send it to family or friends living far away that may need some home comforts and something familiar or as a regular treat for them to look forward and enjoy. To send someone a one off or regular gift, simply enter your recipient's shipping address during checkout instead of your own.

Absolutely! During the check out process you will be given the option to add a personalised gift note which we will include in your box.

Yes in many cases we can for a small additional charge. Please contact us to confirm if this can be supported for your order..

Yep- these are available on our site and we will share your gift certificate via email.

You can choose weekly, monthly, or quarterly delivery. If you order before 12 noon UK time your first box will be dispatched on the same day. Orders within the UK should arrive within 5 working days. International orders should arrive within 26 days. We highly recommend our tracked delivery service so you can see exactly where your order is. Your next box will be dispatched 1 week/month/quarter after the date of your first order depending on whether you chose a weekly, monthly or quarterly subscription.

Whilst we will always strive and do everything possible to get your delivery to meet a special date or occasion, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship directly from England and/or South Africa. Shipping, especially international shipping, can be unpredictable. If your shipment has not arrived when expected, please feel free to contact us at hello@yebobox.com and we will do our best to help

Yes- we use Shopify Payments, Paypal and other Payment Processors for our payment processing which accept various currencies. You can see currencies we support by selecting your currency on the bottom of any page of our site bar the checkout and shop in the currency of your choice..

You can pay using Visa, MasterCard, American Express or any other type of credit/debit card accepted by Stripe and Shopify Payments and our other payment processors.

The charge will show on your statement as Sp* Yebobox.com

Your first order will be billed immediately. Thereafter you will be billed on the same date as your original payment at the frequency you chose for your subscription ( Weekly, Monthly, Quarterly etc)

We will be sad to see you go, but you can cancel your subscription to a box or product at any time. To cancel your subscription - access "My Account" and select "My Subscriptions". Any active Subscriptions will be listed here, click Cancel and follow the steps given. Alternatively, please contact us via hello@yebobox.com

To update your default shipping address for your subscription: Please contact the YeboBox team at hello@yebobox.com

Thank you for wanting to share the YeboBox love with your friends and family! Because we need a unique shipping address attached to each subscription or gift order, it is currently not possible to order multiple items going to different addresses in the same order. Please place a new order for each that is going to a different address. For gifts just enter the gift recipients details in the delivery section of the checkout.

Thank you for being interested in one of our past boxes! Unfortunately, due to limited inventory, we are currently unable to sell past boxes.

While the contents of each product vary, some products we offer may contain gluten or other allergens. As we provide products from multiple suppliers there is the potential for allergens to be present- we do take this very seriously but sadly cannot remove this risk entirely and all items are consumed at your own risk. Please refer to the individual product packaging for details of allergens within specific products.

All snacks are sourced from suppliers and brands based in Southern Africa

If your item is at all damaged (melted, defective, etc), we ask that you please take a photo immediately and email the YeboBox teams at hello@yebobox.com where we can assist you further.

Courier tracking information will be provided and available for your order in your account area. Please contact the courier in the first instance in the event of any issues. If the courier is unable to resolve your issue please email hello@yebobox.com including your order number in the email so we can assist.

If an item arrives faulty or defective please contact us within 24 hours with photos by emailing hello@yebobox.com and we will get it sorted. Our full refund policy is also available on the footer section of every page our site.

We are happy to work with influencers like you to spread the love about Yebobox!! If you are interested in receiving a free box to review, please include the following information in your email to hello@yebobox.com 1. Full Name 2. All your social media handles 3. Links to any relevant past reviews you have done of other items 4. Any other information you think would be helpful in our decision making.
Due to our limited resources, we only accept reviewers that we feel are a good fit for us. However, if you would still like to purchase a box and do a review, feel free to send us the completed review so we can share it via our channels!

Yes we do- please contact us at hello@yebobox.com to discuss.